Buy Site Customer Terms and Conditions


These "Terms of Use" are the terms on which this website: (the "Website") and Services (as defined below) are made available to you. By accessing the Website or using the Services, you agree to be bound by these Terms of Use, so please read them carefully and if necessary print out and save a copy of them. If you do not accept these Terms of Use, you must immediately cease using the Website and/or Services.

In these Terms of Use "you" means the customer or its representative accessing the Website or using the Services and "Buy Site" or "we" or "us" means Buy Site Limited of Arquen House, 4-6 Spicer Street, St Albans, Hertfordshire AL3 4PQ.


We are constantly looking for new ways to improve the Website and Services we provide to you. We therefore reserve the right to amend these Terms of Use at any time. All such changes will take effect 7 days after they were initially posted on the Website and you will be deemed to have accepted any such changes by your use of the Website or the Services from such time.


We enable you to identify certain products which are available to purchase [at preferential rates] from third party suppliers (“Suppliers”), together with product information such as price, quantity per pallet and data sheets (where applicable) (the “Services”). If you wish to buy the product(s) you have identified, you should submit your product request(s) to the Supplier via the “Submit Request” webpage of the Website. The Supplier will endeavour to confirm via the Website whether your request has been accepted and can be fulfilled, and provide delivery details, within 12 business hours. An automatic confirmation email containing these details will also be sent to you from Buy Site further to our receipt of the Supplier’s confirmation. An invoice for the products will be sent to you separately by the Supplier. The full Supplier terms and conditions, to which your purchase of the product(s) will be subject, are available here.

We are neither acting as agent for such Suppliers nor selling, reselling nor licensing listed products. At no point do we have possession of any product listed on the Website. We will not be party to any transaction or contract with any Supplier that you may enter into for the purchase of listed products and we have no liability in respect of listed products or credits under the payment guarantee scheme. You agree that you will contact the Supplier or manufacturer of the products directly in relation to questions, complaints or disputes you have in respect of any products and you will not involve us in any dispute between you and any third party.


If you wish to access certain Services on the Website you must first set up an account. You will receive a username, password and account designation upon completing the Website registration process. You are responsible for maintaining the confidentiality of the password and account, for ensuring that it is not used by anyone else, and for all activities that occur under your password or account. You and not Buy Site will be liable should your password or account be used by someone else. You agree that you will not access the Services until you have completed the application process and paid the fees.


You agree that you will pay the monthly fees in advance. In the event that you fail to make a monthly fee payment, we reserve the right to suspend your access to the Website with immediate effect. We reserve the right to amend the monthly fee from time to time on 30 days’ notice to you by email or by posting the changes on the Customer fees webpage.


You agree to not access the Website and/or use the Services to: (a) interfere with or disrupt the Website or Services or servers or networks connected to the Website or Services, or disobey any requirements, procedures, policies or regulations of networks connected to the Website or Services; (b) intentionally or unintentionally violate any applicable law or regulation; (c) extract, collect, process, combine or store personal data about other users; or (d) reproduce, duplicate, copy, sell, resell or exploit for any commercial purposes, any aspect of the Website.

You agree not to upload, email or otherwise transmit: (a) any content that is false, inaccurate, unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, invasive of another's privacy, hateful, or that otherwise degrades or intimidates an individual or group of individuals on the basis of religion, gender, sexual orientation, race, ethnicity, age or disability; (b) any content that infringes any patent, trademark, trade secret, copyright or other proprietary rights of any party; (c) any unsolicited or unauthorised advertising, promotional materials, "junk mail," "spam," "chain letters," "pyramid schemes," or any other form of solicitation; or (d) any material that contains software viruses or any other computer code, files or programs designed to interrupt, damage, destroy or limit the functionality of any computer software or hardware or telecommunications equipment.


The Website and Services are not intended to be accessed or used by anyone under the age of 18. By accessing the Website and/or using the Services, you represent and warrant that you are at least 18 years old. If you are not at least 18 years old, you may not access the Website or use the Services. We have the right to block or terminate your access to the Website or Services in the event that it becomes aware that you are under the age of 18.


We provide product descriptions, pricing information, technical data sheets, material safety data sheets and other content ( "Website Content") in relation to products listed on the Website. Our inclusion of Website Content is for informational purposes only and does not imply any endorsement of any products, Suppliers or other services offered by such Suppliers. Whilst we use all reasonable endeavours to correct any errors or omissions as soon as practicable once they have been brought to our attention, we do not warrant that the Website Content will be free from errors or omissions and we accept no liability for any inaccuracies or mistakes in any Website Content.


Whilst we will try to ensure that the Website will be available uninterrupted and in a fully operating condition, we cannot guarantee this. Access to the Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons reasonably beyond our control.

We will make every effort to provide you with the latest and most accurate information and data possible, notably as regards price, regarding the goods and services on the Website. However, as this information and data is transmitted to us by the Suppliers listed on the Website, we are unable to guarantee that it is fully accurate and exhaustive.

In the event of any differences between the information and the data appearing on our Website and that appearing in the Supplier's confirmation email and/or terms and conditions, the latter shall prevail.


We reserve the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Website or Services (or any part thereof) or to launch new services, with or without notice. You agree that we shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Website or Services.


We take the privacy rights of users of the Website very seriously and are committed to protecting and respecting your privacy.

By using the Website, you agree to the use of your Personal Information (as defined below) in accordance with this Privacy Policy. If you do not agree to this use, please do not use the Website or any of the services offered on the Website.

"Personal Information" means any information about you which is personally identifiable which may include (but might not be limited to) your name, age, company, address, telephone number, email address, financial details and any other information from which you can be identified and which you may disclose to us or otherwise via the Website at any time.

We may collect and process Personal Information when:

  • You provide Account Information when you register or sign in to your user account with us in order to use the Services on the Website;
  • You view or request a product from a Supplier listing its products on our Website;
  • You make an enquiry or a complaint or provide feedback to us; or
  • You disclose Personal Information to us or through the Website at any point.

We may use your Personal Information in the following ways:

  • To process the registration and maintain the use of your account;
  • To help us understand what products you have viewed or requested through the Website in order to provide a better and more personalised service to you;
  • To analyse use of the Website including user demographics, interest and behaviour to optimise the services we offer; or
  • To investigate any suspected breach of the Terms of Use by or relating to you.

We may pass on your Personal Information to other parties as follows:

  • To business partners to process the registration and maintain the use of your user account and to assist us in providing services to you. Such business partners are required to maintain the confidentiality of Personal Information and, unless you are otherwise advised, do not have any rights to use Personal Information that we provide to them for any purpose beyond what is necessary to assist us;
  • Some aggregated information about the Website users, request patterns, traffic volumes and related matters to reputable third parties but these details will not include any information personally identifying you;
  • To the police, regulatory bodies or legal advisers in connection with any alleged criminal offence or suspected breach of the Terms of Use or where required by law;
  • In the event that we sell or buy any business or assets, in which case we may disclose Personal Information to the prospective seller or buyer of such business or assets.

We only hold Personal Information for as long as is necessary for the purposes described above. You can edit your account information and preferences at any time. You may cancel your Buy Site account online by notifying us: [email protected]

We employ industry standard practices and have strict security procedures covering the collection, storage and disclosure of Personal Information in order to prevent unauthorised access and to comply with relevant European data protection laws. All Personal Information you provide to us is stored on our business partners' secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. You agree not to share your password with anyone.

We hold Personal Information on servers in the UK. Some Personal Information may also be transferred to servers outside the European Economic Area ("EEA"), managed by a third party processor on our behalf. Laws on holding Personal Information in countries outside the EEA may be less stringent than the laws applicable in the EEA, but we will hold and transmit your Personal Information in accordance with this privacy policy and applicable European data protection laws.

You have the right to access information held about you. If you would like to receive a copy of your Personal Information held by us, please write to us at Buy Site Limited, Arquen House, 4-6 Spicer Street, St Albans, Hertfordshire AL3 4PQ. We may charge you a small administrative fee to meet our costs in providing you with details of your Personal Information which we hold.

Our Website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any of Personal Information to these websites.

If you have any questions or comments about our privacy policy or how we use your Personal Information, please contact us by email or write to us at: Buy Site Limited, Arquen House, 4-6 Spicer Street, St Albans, Hertfordshire AL3 4PQ.


You agree that we, in our sole discretion, may terminate your password, account (or any part thereof) and access to the Website or use of the Services, for any reason. We may also in our sole discretion and at any time discontinue providing the Services, or any part thereof, with or without notice.


We may provide, or third parties may provide, links to other internet sites or resources. Because we have no control over such sites and resources, you acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable for any content, advertising, products, or other materials on or available from such sites or resources. You further acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such site or resource. You acknowledge that we will not be party to any transaction or contract with a third party that you may enter into and you agree that you will not involve us in any dispute between you and any third party.


Your use of the Website and its contents grants no rights to you in relation to our intellectual property rights including, without limitation, trade marks, logos, graphics, photographs, animations, videos and text or the intellectual property of third parties in the Website and its contents.

You may not copy, reproduce, republish, download, post, broadcast, record, transmit, commercially exploit, edit, communicate to the public or distribute in any way the Services, web pages or materials on the Website or the computer codes of elements comprising the Website other than for your own personal use. Subject to the above, you may download insubstantial excerpts of this content to your hard disk for the purpose of viewing it to the extent reasonably necessary to receive the benefit of the Services.


You agree to compensate us and our subsidiaries, affiliates, officers, agents and other partners, and employees, from any claim or damages (including any legal fees in relation to such claim or damages), made by any third party in respect of any matter in relation to or arising from your use of the Website including any breach or suspected breach of these Terms or your violation of any law or the rights of any third party.


Nothing in these Terms of Use shall exclude or limit our liability for fraudulent misrepresentation or for death or personal injury resulting from our negligence or the negligence by us, our employees or agents. We do not accept any liability for damage to your computer system or loss of data that results from your use of the Website and we cannot guarantee that any files that you download are free from viruses, contamination or destructive features.

We shall only be liable for losses you suffer as a result of us breaking these Terms of Use if the losses are a foreseeable consequence of us breaking the Terms of Use. Losses are unforeseeable where they could not be contemplated by you and us at the time the Terms of Use were entered into by you. We are not responsible for any indirect losses which are not foreseeable by you and us (such as loss or profits and loss of opportunity). If we are found to be liable, our liability to you or to any third party is limited to the total fees you have paid to us in the 12 months prior to the event giving rise to the liability.


Notices to you may be made via either email or regular mail. We may also provide notices of changes to these Terms of Use or other matters by displaying notices or links to notices to you generally on the Website.


"Buy Site" and other Buy Site logos and product and service names are trademarks of Buy Site) Limited (the "Buy Site Marks"). Without our prior permission, you agree not to display or use in any manner the Buy Site Marks.


If you believe that any of your intellectual property rights have been infringed by any Website Content, please send notice of such alleged infringement to Buy Site Limited, Arquen House, 4-6 Spicer Street, St Albans, Hertfordshire AL3 4PQ.


Buy Site shall not be liable for any failure to provide the Services where it is hindered or prevented from the provision of Services by any cause outside its reasonable control, including without limitation by lightning, fire, flood, extremely severe weather, strike, lock-out, labour dispute, act of God, war, riot, civil commotion, malicious damage, failure of any telecommunications or computer system, compliance with any law, accident (or by any damage caused by any such events.)


These Terms of Use and any additional terms and conditions referred to in them constitute the entire agreement between you and us and govern your use of the Website and the Services, superseding any prior agreements between you and us.

In the event of any dispute between you and us concerning these Terms of Use, the laws of England and Wales will apply. If you wish to take court proceedings against us, you must do so within England and Wales. Any failure by us to exercise or enforce any right or provision of the Terms of Use shall not constitute a waiver of such right or provision. If any provision of the Terms of Use is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavour to give effect to the parties' intentions as reflected in the provision, and the other provisions of the Terms of Use continue to apply.

Neither you nor Buy Site may assign or transfer any rights or obligations under these Terms of Use without the prior written consent of the other party, except that we shall be entitled to assign or transfer any or all of Buy Site’s rights and obligations (without your prior consent) to any of its affiliated companies or to a purchaser of Buy Site.